Refund policy

Thank you for shopping with us. Please read our returns and exchange policy carefully before placing your order.

Customised Items
As all customised items are made specifically to your order, we do not accept returns, refunds, or exchanges on customised products.

Order Details
Please ensure that all spelling, names, dates, and sizing are correct when placing your order. We produce customised items exactly as the details are provided on the order, and we cannot be responsible for errors submitted by the customer.

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 72 hours of delivery with your order number and photos of the item so we can review the issue and assist you.

If you have any questions before placing your order, please feel free to contact us and we will be happy to help.